Frequently Asked Questions
Everything you need to know about high-quality meat delivered to your door.
Where does ButcherBox source its meat from?
We source our products from trusted partners who prioritize animal welfare. Our beef is 100% grass-fed and finished, our chicken is organic, and our pork is crate-free.
How is the meat packaged for shipping?
Your order is packed in an insulated box with dry ice to ensure it arrives frozen or perfectly chilled. Our packaging is designed to be eco-friendly and recyclable.
Can I customize my monthly subscription box?
Yes! You can choose a Custom Box to select specific cuts, or opt for a Curated Box where our experts select the best seasonal cuts for you.
What is your return or refund policy?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order, please contact our support team within 7 days for a resolution.
How do I manage or cancel my membership?
You have full control over your subscription. You can skip a delivery, change your frequency, or cancel your membership at any time through your account settings.
Do you offer free shipping?
Yes, we offer free shipping on all subscription orders delivered within the contiguous 48 United States.