Returns & Exchanges
Due to the perishable nature of our high-quality meats and seafood, we are unable to accept physical returns once a package has been shipped. If you encounter an issue with the quality or delivery of your order, please contact our support team within 7 days of receipt for a resolution.
Inspect Your Delivery
Upon arrival, immediately check your items to ensure they are still frozen or cold to the touch and that the vacuum seals are intact.
Document Concerns
If you notice any damage or quality issues, please take clear photos of the product and the shipping label to help us process your claim.
Contact Support
Reach out to our Member Support team via our help center or live chat with your order number and documentation ready for review.
Resolution Process
Our team will evaluate your request and may issue a replacement shipment or a credit to your ButcherBox account for future purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing